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Shipping
Need to know the Who's and the Where's?
What is the shipping policy?
Once your payment has been successfully processed and verified, our fulfillment team prepares your order for shipment. We commit to handing it over to the carrier within 1 business day (excluding holidays), ensuring prompt dispatch and timely delivery.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Who do you use for shipping?
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Returns & Exchanges
We want you to be OVERJOYED with your purchase, but understand things can happen...
What is your return policy?
We take pride in the quality of our products and want you to be fully satisfied. Should a problem arise, please notify us within 14 days of delivery. Unless the return results from our error (e.g., an incorrect item was shipped), the buyer is responsible for return shipping costs. Items must be returned in their original condition, with all packaging and accessories intact. Refunds or exchanges will be issued once the returned merchandise is received and inspected.
What is your refund policy?
If you're not completely satisfied with your purchase, you can return it within 14 for a full refund. Please ensure the item is unused and in its original packaging.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Knobs & Pulls
How do I... which do I pick... how do I measure... Read on for your answers!
How do I pick my cabinet hardware?
Selecting cabinet hardware is where style meets individuality—and at HardwareDirect, every choice is a winning one. Elevate your space with our premium designs, every pick is a confident upgrade. Browse our thoughtfully curated range online, draw inspiration from our design resources, and discover the perfect finishing touch for your space.
Can I mix and match knobs and pulls within the same space?
Absolutely! That’s exactly why HardwareDirect knobs and pulls come in curated collections. Each collection is designed so you can mix and match knobs and pulls—across shapes, sizes, and finishes—while still achieving a cohesive, polished look throughout your kitchen.
Do all knobs and pulls come with screws?
All Hardware direct knobs and pulls come with up to 2 different screws. One is 1 inch long and fits most standard cabinets and some drawers. The other screw is 1 3/4" long for thicker cabinets and most drawers, this screw has sections that allow you to customize the length of the screw by breaking it off where needed.
How do I use the correct size for my project?
Hardware Direct boasts one of the widest assortments of knobs and pulls in the industry, so you’re almost guaranteed to find the perfect fit. Knobs are simple—just one mounting hole—while pulls require attention to the center-to-center screw spacing. Our handy filters make the process easy: use the filter on the left side of any page and choose “Center-to-Center” to zero in on the exact pull size you need.
Product Care & Use
Our products are crafted for indoor use unless specified otherwise. For routine care, wipe with a soft, non-abrasive cloth lightly moistened with clear water or a mild dish soap like Dawn™ and warm water, then dry thoroughly. Avoid harsh cleaners, waxes, or leaving water or soap residue behind, as these can damage the protective finish and void the warranty.
Get in touch
Have questions about your order, or a general enquiry?